Managed IT Services for Computers, Servers & Networks — Flexible Monthly & Annual Plans

The Real Cost of “We’ll Fix It When It Breaks”

Most businesses don’t think about IT until something goes wrong. By then, it’s already expensive. Emergency repairs typically cost 3–5x more than scheduled preventive maintenance — and that’s before you factor in lost productivity, frustrated employees, and the customers who never come back after a bad experience.

Hiring a full-time in-house IT team solves the problem, but it comes with a hefty price tag: salary, benefits, training, and turnover. A managed IT services contract gives you the expertise of a full IT department at a fraction of the cost — and with the flexibility to scale as your business grows.

The Real Cost of “We’ll Fix It When It Breaks”

1. Endpoint Management — Computers & Workstations

• OS, driver, and software updates to keep every machine current and secure
• Antivirus and endpoint security deployment and management
• Performance tuning — diagnosing and resolving slowdowns, freezes, and crashes
• Scheduled data backup with verified restore testing
• Full support for Windows and macOS environments

2. Server Management

Think of your server as the heartbeat of your entire operation. If it stops, everything stops. We manage both physical and virtual server environments so that heartbeat never skips a beat:

• Real-time monitoring of CPU, RAM, storage, and temperature thresholds
• Windows Server and Linux administration (Ubuntu, CentOS, Debian)
• Active Directory, Group Policy, DNS, DHCP, and File Server management
• Virtual environment management (VMware vSphere, Hyper-V, Proxmox)
• Structured patch management with minimal disruption to operations
• Backup configuration and verification via Synology NAS or cloud-based solutions

3. Network Management

A poorly performing network is like rush-hour traffic on every road at once — everything slows to a crawl and no one gets anything done. We keep your network running at full capacity, all the time:

• Bandwidth, latency, and packet loss monitoring
• Firewall administration (Fortinet FortiGate, pfSense, Sophos)
• Switch, router, and wireless access point management (Cisco, MikroTik, Ubiquiti, Ruckus)
• VLAN segmentation, Site-to-Site VPN, and SSL VPN configuration
• Network security audits with active remediation of identified vulnerabilities

4. Remote & On-Site Support

• Remote Support — first response within 30 minutes to 1 hour during business hours
• On-Site Support — scheduled visits or emergency dispatch depending on your plan
• Helpdesk access via Line Official, email, and phone

5. IT Consulting & Strategic Planning

We don’t just maintain what you have — we help you plan what comes next. Whether you’re looking to upgrade aging infrastructure, expand your network capacity, migrate to the cloud, or build out a Disaster Recovery Plan (DRP), our team brings the experience to guide those decisions with confidence.

Service Plans — Monthly & Annual

Feature	Basic	Standard	Pro
Endpoints (PCs / Notebooks)	Up to 10	Up to 30	Unlimited
Servers	Up to 1	Up to 2	Unlimited
Remote Support	✅	✅	✅
On-Site Visits	1x / month	2x / month	Unlimited
Firewall & Network	—	✅	✅
Monthly IT Report	—	✅	✅
Response Time	2 hours	1 hour	30 minutes
Pricing	Request a Quote	Request a Quote	Request a Quote

💡 Pricing is tailored to your environment — number of devices, system complexity, and service location all factor in. Request a free, no-obligation quote today.

Why Businesses Choose GenTech IT Solution

GenTech IT Solution isn’t a break-fix shop — we’re a long-term technology partner. We’ve been building and maintaining IT infrastructure for over 15 years, with deep specialization in Fortinet FortiGate security appliances, Synology NAS solutions, server infrastructure, and enterprise networking.

• ✅ 15+ years of real-world IT infrastructure experience — not just certifications on paper
• ✅ Authorized partner for Fortinet and Synology
• ✅ A defined SLA you can hold us to — no ambiguity, no excuses
• ✅ Monthly reporting that keeps you fully informed, not in the dark
• ✅ Hybrid coverage — Remote Support for speed, On-Site for when it matters most
• ✅ Plain-English communication — we explain what’s happening without the tech jargon

How It Works — Getting Started Is Simple

1. Reach out and tell us about your setup — a quick call or message is all it takes to get the conversation started
2. Free IT Assessment — we evaluate your current environment on-site or remotely, identify risks, and understand your priorities
3. Receive a tailored proposal — no cookie-cutter packages; your quote is built around your actual needs
4. Go live — we handle onboarding, document your systems, and begin monitoring straight away

Frequently Asked Questions